All orders are generally sent within 2 to 3 business days upon payment approval.
Shipping costs may change sometimes. I check the shipping costs with every shop update and calculate the most recent rates.
Shipping rates depend on the weight of the package and can be difficult to estimate beforehand. If I have calculated too much shipping costs I will refund the difference.
You will receive free shipping within EU if you order for 125 euro or more, please use discount code: LOEU2020
- The Netherlands & Europe
Packages will be sent via PostNL or DpD. You can expect your package to arrive within 1-2 business days (The Netherlands) or 3-5 business days (Europe), once shipped. I will send you a confirmation with tracking number.
CORONA-update: as a result of the ongoing COVID-19 impacts delivery services may require more time. I have so far experienced that during the COVID-19 period all packages arrive at their destination, but it took much longer than usual. NL delivery could take up to 2-5 business days and EU delivery 8-20 business days.
Please keep in mind that once your package leaves my studio to be shipped abroad, it is in the jurisdiction of the receiving country. I do not have authority over your package at this time and I cannot trace it for you at this point. Please contact your country's postal services If you have questions on the whereabouts of your package.
If your package is delivered to a pick-up destination and is not collected within the given time frame, there will be no refund if your package is returned to us.
Worldwide shippingLet me know in which country you live (email@example.com) and I will send you an estimation of the shipping costs and add them to the check out.
Once your package leaves my studio to be shipped abroad, it is in the jurisdiction of the receiving country's postal service and customs. I do not have authority over the package at this time and I cannot trace it for you at this point. Please contact your country's postal services if you have questions on the whereabouts of your package.
The customs office in your country will assess the duties when you receive your parcel. I do not know how much the duties will be, this is entirely dependent on your country.
I fill out customs forms accurately with the full value of the item listed on the form and will not mark your package as a gift. DēWē is never responsible for extra costs for customs or duties for your package.
If you refuse the package because you do not want to pay duties, there will be no refund if your package is returned to us. If your package is delivered to a pick-up destination and it is not collected within the given time frame, there will be no refund if your package is returned to us.
- Pick up for locals
Please use the discount code: 'LOCALSONLY' upon checkout and free shipping will be calculated.
To schedule a pick up appointment please E-mail to firstname.lastname@example.org
- Returns & Exchanges
The customer is responsible for return shipping costs and packing the item safely for travel. If the item is not returned in its original condition, the customer is responsible for any loss in value.
Shipping costs will never be refunded.
Any discounted pieces are final sale.
Custom orders are never refundable or returnable.
I'm not able to offer exchanges, because I rarely have a similar piece of stock on hand
- Damaged goods
My ceramics are properly packaged to avoid damage during shipping, however, should any damage occur, please take photos immediately and contact me within 3 days of receiving your order. We will work together to find a solution, whether it will be an item refund (minus shipping) or a replacement piece.
Note: As most of my pieces are one-of-a-kind, your replacement may not be exactly the same as your original, but I will do my best to find a solution that works on both ends.
Replacement items may take up to 4 weeks to complete.
As noted above, shipping charges will never be refunded.